Have Questions?
We Have Answers.
Frequently Asked Questions
Can I get advise on what I need?
At Gym Bag Essentials we pride ourselves on our customer service.
We want all our customers to be happy with their purchases and are happy to assist with finding the right product for you.
Every one of our products is tested by our team, and we understand the benefits of each along with the way to get the best out of them.
Please contact customerservices@gymbagessentials.co.uk if you have any questions or require any more information about any of our products.
When will I receive my order?
Orders are processed on the day of order with most orders being fulfilled within the next working day.
Delivery is expected within 7-10 days of order.
How will I receive my order?
Depending on your location, deliveries will be either by Evri or Royal Mail and all orders are shipped with tracking information.
Tracking information is provided by email.
If you have provided a mobile phone number you will receive tracking information to your phone.
Deliveries do not require a signature, and will be delivered to your designated safe place if you are not available for your delivery. Photographic evidence of delivery will be available after delivery.
Do you have a UK Return adderss?
Yes, we are based in the UK.
A return address will be provided by our Customer Services team.
If you wish to return an item, please contact us at customerservices@gymbagessentials.co.uk
Can I return my item if I'm unhappy with it?
We offer a full, no questions asked, money back guarantee. If you are unhappy with your item please contact customerservices@gymbagessentials.co.uk to initiate a return and refund or exchange.
Refunds will be processed on receipt of the item.
You are responsible for the cost of your return.